Privacy Policy

We collect information you provide directly to us when you: Personal Information: • Name, email address, and phone number • Government-issued ID for KYC verification • Bank account or UPI details • Profile photo (optional) Transaction Information: • Payment history and transaction details • Recipient information • Currency preferences Device Information: • Device type, operating system, and version • Unique device identifiers • IP address and location data • App usage statistics

We use the information we collect to: • Process and complete your payment transactions • Verify your identity and prevent fraud • Provide customer support and respond to inquiries • Send transaction confirmations and updates • Comply with legal and regulatory requirements • Improve our Services and develop new features • Personalize your experience • Send promotional communications (with your consent) We do not sell your personal information to third parties.

We may share your information with: Service Providers: • Payment processors and banking partners • Cloud hosting and infrastructure providers • Customer support tools • Analytics services Legal Requirements: • When required by law or legal process • To protect our rights and property • To prevent fraud or illegal activity • In connection with a merger or acquisition With Your Consent: • When you explicitly authorize sharing • For features that require third-party integration

We implement industry-standard security measures to protect your information: • 256-bit SSL/TLS encryption for all data transmission • AES-256 encryption for stored data • Multi-factor authentication • Regular security audits and penetration testing • Secure data centers with physical access controls • Employee access controls and training While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as necessary to: • Provide our Services to you • Comply with legal obligations (typically 7 years for financial records) • Resolve disputes and enforce our agreements • Support business operations When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

You have the following rights regarding your personal information: Access: Request a copy of your personal data Correction: Update or correct inaccurate information Deletion: Request deletion of your account and data Portability: Receive your data in a portable format Opt-out: Unsubscribe from marketing communications Restriction: Limit how we process your data To exercise these rights, contact us at privacy@remitran.com. We will respond within 30 days.

We use cookies and similar technologies to: • Remember your preferences and settings • Understand how you use our Services • Provide personalized content and features • Measure the effectiveness of our communications • Improve our Services You can control cookies through your browser settings. Disabling cookies may affect some features of our Services.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including: • Standard contractual clauses approved by regulatory authorities • Data processing agreements with our partners • Compliance with applicable data protection frameworks

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child, please contact us.

We may update this Privacy Policy from time to time. We will notify you of any material changes by: • Posting the new policy on this page • Updating the "Last Updated" date • Sending you an email notification (for significant changes) Your continued use of the Services after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: Data Protection Officer Email: privacy@remitran.com Address: Mumbai, India Phone: +91 1800-123-4567 For EU residents, you have the right to lodge a complaint with your local data protection authority.